Our Management Team:

•  Joel E. Mullen, President and Founder of JEM-CLEAN, Inc. Joel started the firm in 1985 in Hickory, NC.

•  Jonathan Mullen, General Manager. Jonathan has been providing clients with quality carpet cleaning since 1986.

•  Danielle Arney,  Office Manager. Danielle started in customer service in 1996.

The JEM-CLEAN Philosophy

Joel believes that education is the most important ingredient to successful carpet cleaning, not only as the service provider but for the consumer as well.   For more information on what you should know before you have your carpets cleaned, Joel has a free 24 hour consumer information hotline.

828-322-2476

OUR PLEDGE

We Pledge:
• To use the Best Methods in the Industry.
• To use the Highest Quality Materials and Equipment.
• To offer Exceptional Customer Service.
• To Educate our Clients about the Carpet Cleaning Industry, and
• To hold ourselves accountable through Nationally Recognized, Education, Testing and Certification.

JEM-CLEAN has the only CRC
Certified Gold equipment in the area!

 

 No job is too large or too small
for our Certified staff

Professional Certification and Training:

JEM-CLEAN, Inc. is an  IICRC Certified Firm.  All our technicians are IICRC certified or in the process of earning certification. The IICRC is the only independent organization recognized by the floor covering industry that trains, educates and sets standards of proficiency for carpet cleaners. Individuals must attend training classes, pass certification exams and attend continuing education credit seminars to earn and maintain certification. Certified firms are required to have personnel trained and certified for each service they offer and to uphold professional business standards and ethics. The Carpet and Rug Institute, CRI, is an independent research organization that test and certifies carpet cleaning equipment and materials for the flooring manufacturing industry. These standards are now being used by the manufactures like Shaw Industries, to set warranty requirements for their products. Shaw Industries, the world’s largest carpet manufacturer, has stated that beginning with products sold in 2007, Use of individuals or firms not Certified by the IICRC and not using CRI Certified equipment, will void the warranties offered by the manufacturer.  JEM-CLEAN, Inc. equipment is CRI certified Gold, (the highest standard). Being in this position helps JEM-CLEAN, Inc. protect the warranties of our clients’ carpets.

 Find information more at www.iicrc.com.